Okko in Speech

Two articles and a product showcase recently demonstrated speech-enabled knowledge base solutions. In essence products/solutions such as this are expert systems with various degrees of complexity, ranging from speaking manuals to complex diagnosis systems. Users can describe a problem and ultimately receive an answer, whether through complex one-shot natural language processing/understanding or a plain-old, multi-step directed dialogue.
Alongside traditional call-center automation applications – e.g. customer service, process automation, pre-qualification, directory assistance – these systems represent a minor market segment. However they are relatively novel, so much can still happen. Especially in medical/health care domains, the market appears untapped and the list of potential applications broad.

Tags: ASR, NLP

This entry was posted on Tuesday, April 24th, 2007 at 9:21 am and is filed under Research. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.